At Aelse, every piece is chosen with intention—made slowly, in small batches, to be worn, kept, and remembered. If something isn’t quite right, we’ll make it right with the same care we put into every stitch.
Start a Return or Exchange ➝
Or write to us directly at hello@aelse.shop for personal assistance.
Example: “Prefer slightly oversized,” “Longer sleeves,” “Room for layering.” A member of our team reviews every order and reaches out if anything seems off—helping you find your best fit while reducing unnecessary returns, carbon impact, and waste.
Key details:
• Initiate within 14 days of delivery
• Items must be unworn, unwashed, and in original packaging
• Refunds are issued within 5–7 business days after inspection
Please use your preferred carrier and clearly mark the parcel: Return – No Commercial Value. International customers cover return shipping. We encourage using the Fit Check before ordering for the smoothest experience.
If something arrives flawed—or simply doesn’t feel right—we’ll make it right.
If you used Protected Checkout (Redo): Start your return through the portal for an instant refund, replacement, or exchange.
Prefer personal help?
Email hello@aelse.shop with your order number and a few photos.
We will take care of everything, whether that means a prepaid label, an exchange, or another solution that feels fair and simple.
• Unworn and unwashed
• In original packaging or Aelse return pouch
• Shipped within 14 days of delivery or approval
• Custom or made-to-order pieces (Kente Jackets that support design education and medical programs)
• Cosmetics & skincare. If you have questions before purchasing, we’re always happy to share extra photos, measurements, or provenance.
We’ll always help you make a thoughtful choice—and ensure the piece you keep is one worth keeping. True luxury isn’t only in the item itself, but in how you’re cared for.
Start a Return or Exchange ➝
Or write to us directly at hello@aelse.shop for personal assistance.
1. Before You Order — Complimentary Fit Check
We’d rather prevent a return than process one. If you’d like a second set of eyes, add your measurements (bust, waist, hips, height, weight) and any fit notes in your cart.Example: “Prefer slightly oversized,” “Longer sleeves,” “Room for layering.” A member of our team reviews every order and reaches out if anything seems off—helping you find your best fit while reducing unnecessary returns, carbon impact, and waste.
2. U.S. Returns — With Protected Checkout (Redo)
If you selected Protected Checkout at checkout, your U.S. return or exchange is complimentary. Simply initiate your return through our portal.If you did not select Redo, you can still return your item; a return-label cost will be deducted from your refund.Key details:
• Initiate within 14 days of delivery
• Items must be unworn, unwashed, and in original packaging
• Refunds are issued within 5–7 business days after inspection
3. International Returns
We accept returns from around the world.Please use your preferred carrier and clearly mark the parcel: Return – No Commercial Value. International customers cover return shipping. We encourage using the Fit Check before ordering for the smoothest experience.
4. Exchanges
If you need a new size or color quickly, the fastest way is to place a new order and return the original piece. Most replacements arrive before the first parcel is back in our hands.5. If Anything Arrives Damaged or Not as Expected
Every Aelse piece is checked by hand before it leaves our studio.If something arrives flawed—or simply doesn’t feel right—we’ll make it right.
If you used Protected Checkout (Redo): Start your return through the portal for an instant refund, replacement, or exchange.
Prefer personal help?
Email hello@aelse.shop with your order number and a few photos.
We will take care of everything, whether that means a prepaid label, an exchange, or another solution that feels fair and simple.
6. Return Eligibility
To qualify, items must be:• Unworn and unwashed
• In original packaging or Aelse return pouch
• Shipped within 14 days of delivery or approval
7. Final Sale Items
For hygiene, ethics, or rarity, certain select pieces are final sale unless damaged:• Custom or made-to-order pieces (Kente Jackets that support design education and medical programs)
• Cosmetics & skincare. If you have questions before purchasing, we’re always happy to share extra photos, measurements, or provenance.
8. Our Ethos — Mindful Returns
Every return touches more than logistics; it touches craftsmanship, community, and the planet.We’ll always help you make a thoughtful choice—and ensure the piece you keep is one worth keeping. True luxury isn’t only in the item itself, but in how you’re cared for.