Return Policy
At Aelse, every piece is chosen with intention—made slowly, in small batches, to be worn, kept, and remembered. If something isn't quite right, we'll make it right with the same care we put into every stitch.
To start a return or exchange, email hello@aelse.shop with your order number — or, if you have an Aelse account, request it from your order history. We'll guide you from there.
1. Before You Order — Complimentary Fit Check
We'd rather prevent a return than process one. If you'd like a second set of eyes, add your measurements (bust, waist, hips, height, weight) and any fit notes in your cart — for example, “prefer slightly oversized,” “longer sleeves,” “room for layering.” A member of our team reviews every order and reaches out if anything seems off.
2. Returns & Exchanges
Email hello@aelse.shop with your order number to begin. A return-label cost may be deducted from your refund unless the item arrived faulty.
• Initiate within 14 days of delivery
• Items must be unworn, unwashed, and in original packaging
• Refunds are issued within 5–7 business days after inspection
3. International Returns
We accept returns from around the world. Please use your preferred carrier and clearly mark the parcel: Return – No Commercial Value. International customers cover return shipping unless the item arrived faulty.
4. EU / EEA Right of Withdrawal
If you are a consumer in the EU or EEA, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. Use our withdrawal form, or notify us at hello@aelse.shop. You then have 14 days to return the goods; we refund within 14 days of receiving them back — or proof you have sent them — and may withhold the refund until then. Made-to-order, personalised, and measurement-customised pieces, and cosmetics once unsealed, are exempt.
5. Exchanges
If you need a new size or colour quickly, the fastest way is to place a new order and return the original piece. Most replacements arrive before the first parcel is back in our hands.
6. If Anything Arrives Damaged or Not as Expected
Every Aelse piece is checked by hand before it leaves our studio. If something arrives flawed—or simply doesn't feel right—email hello@aelse.shop with your order number and a few photos. We'll arrange a prepaid label, an exchange, or another solution that feels fair and simple.
7. Return Eligibility
To qualify, items must be unworn and unwashed, in original packaging or the Aelse return pouch, and shipped within 14 days of delivery or approval.
8. Final Sale Items
For hygiene, ethics, or rarity, certain select pieces are final sale unless damaged: custom or made-to-order pieces, and cosmetics & skincare. If you have questions before purchasing, we're always happy to share extra photos, measurements, or provenance.
9. Our Ethos — Mindful Returns
Every return touches more than logistics; it touches craftsmanship, community, and the planet. We'll always help you make a thoughtful choice—and ensure the piece you keep is one worth keeping.